Once your order has been placed, you’ll receive a confirmation email with your order details.

As soon as your order is shipped, we’ll send you a shipping confirmation email containing your tracking number, so you can follow your delivery in real time.

If you haven’t received your tracking information yet, don’t worry — your order is likely still being prepared or processed.

You can also:

• 
  Check your spam or promotions folder
  
• 
  Log into your customer account to view your order status
  

If your order appears delayed or you need assistance, our customer support team is always happy to help.

Tracking information may not update immediately after your order is shipped.

This is completely normal and usually happens while the parcel is in transit to the local carrier or being processed at a sorting facility.

In some cases, tracking updates only appear once the package reaches the destination country or is scanned by the final delivery carrier.

Please allow 24–72 hours for the tracking information to update.

If there is still no update after this time, feel free to contact our customer support team and we’ll be happy to assist you.

Shipment notification emails are sent automatically as soon as an order is shipped.

If you haven’t received one, there are a few common reasons:

• The email may have gone to your spam or promotions folder
  
• There may have been a typo in the email address entered at checkout
  
• Your order may still be processing or preparing for shipment
  

If your order has already shipped and you can’t find the email, please contact our customer support team and we’ll be happy to provide your tracking details.

In some cases, carriers may mark an order as delivered slightly before the actual delivery.

This can happen due to early scans, route optimizations, or system updates from the local delivery service.

In most situations, the package is delivered within 24–48 hours after the status is updated.

We recommend:

• Checking around your mailbox or safe place
  
• Asking neighbors or building reception, if applicable
  

If your order still hasn’t arrived after 48 hours, please contact our customer support team so we can investigate the issue with the carrier and assist you further.

If the tracking status shows an unsuccessful delivery attempt, this usually means the carrier was unable to deliver the parcel at that time.

This can happen if:

• No one was available to receive the delivery
  
• The address details were incomplete or unclear
  
• The carrier could not access the delivery location
  

In most cases, the carrier will attempt delivery again or leave the parcel at a local pickup point.

We recommend:

• Checking the tracking details for additional instructions
  
• Contacting the local carrier directly for the fastest resolution
  

If you’re unable to resolve the issue, please contact our customer support team and we’ll be happy to assist you further.

If you need to change or cancel your order, please contact our customer support team as soon as possible after placing it.

Once an order has been processed or shipped, changes or cancellations may no longer be possible.

We recommend reaching out immediately so we can do our best to assist you before the order is dispatched.

If your order has already been shipped, you may still be eligible to return the item in accordance with our return policy.

If an item is missing from your order, please don’t worry — we’re here to help.

Sometimes orders are shipped in separate packages, which may arrive at different times. We recommend checking your shipping confirmation email to see if multiple tracking numbers were provided.

If you believe an item is missing, please contact our customer support team and include:

• 
  Your order number
  
• 
  The name of the missing item
  

We’ll investigate the issue promptly and make sure it’s resolved as quickly as possible.

Only one promo code can be applied per order.

Promo codes cannot be combined with other discounts, offers, or automatic promotions unless stated otherwise.

If you’re unsure which promotion gives you the best value, we recommend using the one that applies the highest discount to your order.

Yes, you can return your item as long as it meets our return policy conditions.

Items must be returned unused, unworn, and in their original condition and packaging.

Returns must be requested within 30 days of receiving your order.

To start a return, please contact our customer support team, and we’ll provide you with the next steps.

Once your return has been received and inspected, we’ll process your refund as quickly as possible.

Refunds are usually issued within 5–10 business days after the returned item has been approved.

Please note that it may take additional time for the refund to appear in your account, depending on your payment provider or bank.

You’ll receive a confirmation email as soon as your refund has been processed.

We recommend checking our size guide available on each product page, as measurements may vary depending on the item.

If you’re between sizes, we generally suggest choosing the larger size for a more comfortable fit.

Please note that measurements are taken by hand and may vary slightly. The size shown on the label may also differ from the size you ordered.

If you’re unsure, feel free to contact our customer support team and we’ll be happy to help you choose the right size.

We accept a variety of secure payment methods to make your checkout experience easy and convenient.

Accepted payment methods include:

• Visa
  
• Mastercard
  
• American Express
  
• Apple Pay
  
• Google Pay
  
• Paypal
  

All payments are processed through encrypted and secure payment gateways to ensure your information is always protected.

Only one promo code can be applied per order.

Promo codes cannot be combined with other discounts, offers, or automatic promotions unless stated otherwise.

If you’re unsure which promotion gives you the best value, we recommend using the one that applies the highest discount to your order.

Customs duties, taxes, or import fees may apply depending on your country of residence and local regulations.

These charges are not included in the item price or shipping cost and are the responsibility of the customer.

Customs authorities determine these fees, and unfortunately we have no control over them.

We recommend checking with your local customs office for more information before placing your order.

If you haven’t received a reply from us yet, please don’t worry — our team may be experiencing a high volume of requests.

We recommend:

• Checking your spam or promotions folder
  
• Making sure you contacted us using the correct support email address
  
• Allowing up to 24–48 business hours for a response
  

If it has been longer than this, feel free to send us a follow-up email, and we’ll get back to you as soon as possible.

To make sure you receive all of our emails, please add our email address to your contacts or safe sender list.

Here’s how you can do it:

• Gmail: Open one of our emails → click the three dots → “Add to Contacts”
  
• Outlook / Hotmail: Open the email → right-click on our email address → “Add to Safe Senders”
  
• Apple Mail: Open the email → click the sender’s address → “Add to Contacts”
  

Once added, future emails should arrive directly in your inbox.

If you still experience issues, feel free to contact our customer support team.